Terms & Condition

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1. Price is subject to change which based on currency fluctuation.
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2. Al Masyhur International Travel & Tours reserves the right to amend the itinerary without prior notice.
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3. All hotel and flight details are for reference only and subject to change till you get the verification from Al Masyhur International Travel & Tours.
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4. Not all hotels provide electric kettle and ironing facilities.
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5. Not all hotels have triple room. Therefore, triple sharing room is based on twin sharing room with extra bed.
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6. Passport must be valid for at least 6 months from date of travel.
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7. It is the responsibility of tour memebers to ensure that their names are cleared from blacklisted by any regulator bodies in Malaysia or destination that may prohibit overseas travel or arrival.
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8. For Halal meals, meals are suitable for Muslim except breakfast which will be served in standard international buffet menu. In places which Halal meals are hardly to find, we will serve meals based on seafood or vegetarian meals
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Delays/ flights

The timing of air, sea, road or rail departures are estimates only. We cannot be held liable or accept any liability on your flight whether the cancellation or delay is caused by adverse weather conditions, rescheduling by an airline, airport authority, and/or action by air traffic controllers, mechanical breakdown or industrial action. Where long flight delays result in lost holiday time, no refunds are given by hotels or suppliers. Similarly, airlines do not offer compensation for flight delays.

Alteration or cancellation by us

While we will use our best endeavors to operate all tours as advertised, we reserve the right to change any of the facilities, services, prices or itineraries described thereto. No compensation will be paid for alterations or cancellations caused by changes or cancellations to schedules by airlines or any Force Majeure. Force Majeure includes (but are not limited to) war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, epidemics or health risks, level of water in rivers, technical or maintenance problems with transport, closed or congested airport or ports, unforeseen operational decisions of air carriers or any unforeseen or unavoidable event beyond our control. For any tour, we reserve the right to change named air carriers and in such event no compensation is payable. We reserve the right to cancel a tour in any circumstances.

Complaints

Should you have a complaint about any of the tour arrangements you must tell both the relevant supplier and our representative at that time. If is only if we and the relevant supplier know about the problems that there will be an opportunity to put things right. Failure to complain on the spot will result in your ability to claim compensation being extinguished or at least reduced.

Passport, visas and health requirements

It is your responsibility to ensure that you satisfy all applicable requirements and take with you all necessary documentation for the whole journey. We cannot be held liable if you fail to do this or be held responsible for any denial of boarding or entry into a destination due to improper documentation or whatever reasons and, if we suffer any loss or expense of such failure on your part, you will be obliged to reimburse us.

Acting as agents only

We act only as an agent for carriers, transportation companies, hotels and other suppliers and will not be responsible for any losses, damages, accidents, changes in the schedule or other irregularities caused or arising from circumstances beyond our control and have no liability for any death, personal injury or loss of whatever nature you may suffer.

Travel insurance

As you together with your personal property including baggage are at all times solely at your own risk, we strongly recommend adequate travel insurance. You should satisfy yourself that any travel insurance arranged through us is what you require and should arrange supplementary insurance if needs be. Tour price No refund or reduction will be made to you with regard to air ticket, meals, accommodation, sightseeing, transfers or any other services which are included in the tour costs but not utilized, fully or partially, for whatever reasons.

Acceptance of these conditions

By making a payment for the tour or flights, you acknowledge and accept the terms and conditions stated above.